WHERE CAN WE BUY YOUR PRODUCTS IN THE UK?
Mackays is available in most major supermarkets. If you have a store-specific enquiry, please contact firstname.lastname@example.org with the subject "STOCKIST ENQUIRY" and we'll get someone to contact you directly.
ARE MACKAYS PRODUCTS AVAILABLE OVERSEAS?
Yes - we do export Mackays to over 80 countries around the world. If you have a country-specific enquiry, please send a message to email@example.com with the subject "EXPORT ENQUIRY" and we'll get someone to contact you directly.
ARE YOUR PRODUCTS SUITABLE FOR PEOPLE WITH SPECIAL DIETARY REQUIREMENTS?
Yes - the majority of our products are suitable for vegetarians, vegans and gluten-free diets. However, we do advise that you check the individual products listed on the website to see specific product allergens.
HOW SHOULD PRODUCTS BE STORED?
We usually recommend that products are consumed within 28 days of opening. It is personal preference whether you store your preserves in the fridge or in the cupboard!
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Our marmalades and preserves have a shelf life of four years from the date of manufacture. Our curds have a three-year shelf life from the date of manufacture. The savoury products have a two-year shelf life. Our bakery products have a shelf life of 18 months.
SHOPPING ONLINE FAQS IS THERE A MINIMUM ORDER VALUE ON THE WEBSITE?
The minimum order is one jar; however, in order to get the best value shipping, we'd recommend you order more than this.
CAN I SEND A MESSAGE WITH THE ORDER?
Yes - we have a message box at the basket stage, for you to enter your required message. It will be printed onto the packing slip which is sent with the order. When you select "Is this a gift?" the prices will NOT appear on the packing slip.
WHAT ARE YOUR SHIPPING CHARGES?
For orders under £20, we charge £4.50 for UK delivery on each order. For basket spends £20.01 and upwards we offer FREE UK DELIVERY.
HOW ARE YOUR GOODS SENT?
All orders are sent with a courier, which requires a signature on delivery. If you are out, the courier company will card your address, if it is possible to do so. Once you have received a card, it is your responsibility to arrange a redelivery time directly with the courier. When selecting a delivery address, we would suggest you choose somewhere there will be a person in during the day to sign for the goods. We will deliver to the address as you enter it, and cannot accept any liability for late or failed delivery if the quoted address is incorrect. We advise that if you are not sure of the address you should check it using the Post Offices Address finding service. Deliveries are usually Monday to Friday between the hours of 8am and 6pm.
HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
We aim to dispatch orders within 5 working days. However, please note that during exceptionally busy periods in November and December, it can take 7-10 working days to process your order.
MY ORDER HAS ARRIVED DAMAGED, WHAT SHOULD I DO?
Please either telephone us or email us with a note of your order number and an explanation/evidence of the damages. From there we will arrange to send replacements to you.
DO YOU DELIVER WORLDWIDE?
Unfortunately not, we can only deliver to UK mainland addresses from the website.
CAN I PLACE AN ORDER OVER THE PHONE?
Unfortunately, we can only take orders online. If this situation changes, we will let you know.