Items Damaged in Transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you, provided you return the damaged item(s) to us within 14 days of taking delivery.
You have the right to return a faulty item within 14 days along with proof of purchase.
If we have sent an incorrect item, please notify our Customer Services Department as soon as possible or within 14 days and return the incorrect item to us, specifying the correct details in writing. If you would like us to replace the incorrect item with the item/s you ordered, we will send you this as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.